Legal

Privacy Policy

Last updated: June 8, 2026 · Artexio UG (haftungsbeschränkt)

This is a non-binding English translation provided for convenience. The original German version is the legally authoritative text and can be found here.

1) Information on the collection of personal data and contact details of the controller

1.1 We are pleased that you are using our application (hereinafter the "App"). Below we inform you about how we handle your personal data when using our App. Personal data is any data that can be used to personally identify you.

1.2 The controller responsible for data processing in connection with this App within the meaning of the General Data Protection Regulation (GDPR) is Artexio UG (haftungsbeschränkt), Emsdettener Str. 10, 48268 Greven, Germany, phone: +49 1794226249, email: support@artexio.de. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Log files when using our mobile app

When you download our mobile app via an app store, the necessary information is transmitted to the app store — in particular your account username, email address and customer number, the time of the download, payment information, and your device's unique identifier. We have no influence over this data collection and are not responsible for it. We only process the data to the extent necessary to download the mobile app to your device.

When using our mobile app, we collect the following personal data, which is technically required to provide the App's functions and ensure its stability and security:

Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request
Access status / HTTP status code
Amount of data transferred in bytes
Source/referrer from which you accessed the page
Browser used
Browser language and version
Operating system and its interface
IP address used (where applicable, in anonymized form)

This processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our App. Your data is not shared or used for any other purpose. However, we reserve the right to subsequently review the above-mentioned log files should there be concrete indications of unlawful use.

We additionally require your device's unique number (IMEI = International Mobile Equipment Identity), your network subscriber's unique number (IMSI = International Mobile Subscriber Identity), your mobile number (MSISDN), possibly a MAC address for Wi-Fi use, and the name of your mobile device.

3) Contacting us

When you contact us (e.g. via a contact form or email), personal data is collected. The data collected when using a contact form can be seen from the respective form within the App. This data is used exclusively to respond to your inquiry or for the purpose of contacting you and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your inquiry pursuant to Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted once your inquiry has been conclusively dealt with, provided no statutory retention obligations apply.

4) Data processing for contract fulfillment

To fulfill contracts concluded through the App, we work with the following service provider(s), who assist us fully or partially in carrying out concluded contracts. Certain personal data is transmitted to these service providers in accordance with the information below.

The personal data we collect is passed on to the shipping company commissioned with delivery as part of contract fulfillment, to the extent necessary for delivery of the goods. We pass your payment data to the commissioned financial institution as part of payment processing, to the extent necessary for that purpose. Where payment service providers are used, we inform you of this explicitly below. The legal basis for the disclosure of data is Art. 6(1)(b) GDPR.

5) Your rights as a data subject

5.1 Applicable data protection law grants you comprehensive rights (right to information and intervention) with respect to the controller's processing of your personal data, about which we inform you below:

Right of access pursuant to Art. 15 GDPR: You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, and the envisaged storage period.
Right to rectification pursuant to Art. 16 GDPR: You have the right to obtain without undue delay the rectification of inaccurate personal data and/or completion of incomplete personal data stored by us.
Right to erasure pursuant to Art. 17 GDPR: You have the right to demand the erasure of your personal data if the conditions of Art. 17(1) GDPR are met.
Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to demand the restriction of the processing of your personal data.
Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent pursuant to Art. 7(3) GDPR: You have the right to withdraw consent you have given at any time, with effect for the future.
Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority.

5.2 Right to object

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST AS PART OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME, WITH EFFECT FOR THE FUTURE, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION. IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. FURTHER PROCESSING REMAINS POSSIBLE IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

6) Duration of storage of personal data

The duration of storage of personal data is based on the respective legal basis, the purpose of processing, and — where applicable — the relevant statutory retention period (e.g. under commercial or tax law).

Where personal data is processed on the basis of explicit consent pursuant to Art. 6(1)(a) GDPR, the data concerned is stored until you withdraw your consent.

Unless otherwise stated elsewhere in this policy, stored personal data will be deleted once it is no longer necessary for the purposes for which it was collected or otherwise processed.